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37signals – All Services Currently Down
Just a quick note from a tipster that all of the services offered by 37signals are currently down. This includes: Basecamp, Backpack, Highrise, Campfire, Writeboard, Ta-da List, and their blogs. Adam from Mashable also notes the outage.
Update: 37signals services are back as of 12:10 CST
Newest updates are at the top:
UPDATE: The latest from our service provider is that the reason it’s taking so long is because the configuration for the load balancer lives on a CF card that has also gone bad. The configuration is currently being rebuilt from scratch.
— 11:57am CST (17:57 GMT) on January 18, 2008
UPDATE: Our service provider is still working on the configuration of the new load balancer. We’re on their case every few minutes to get updates. It’s hard not to be very disappointed that a simple load balancer replacement can take this long for someone who’s supposed to be the best in the business. We’re out of new ways to say we’re sorry, so we’ll just say it again: We’re so sorry for this.
— 11:50am CST (17:50 GMT) on January 18, 2008
Here is their update as of 12:18PM Eastern Time: UPDATE: The load balancer has been swapped and is currently being configured. We should be in the home stretch now. Again, we’re incredibly sorry for this disruption. This is not how Fridays are supposed to be.
Guys, anyway now I clearly see that I should not take Basecamp is my project management tool. I was thinking which of the two to choose Basecamp or Wrike. I’ll go for Wrike now, no doubt!
Morgan, it’s hard for me to believe that you aren’t PR for rackspace. “Fanatical” isn’t an adjective I would use to describe RackSpace – not in the slightest.
My company hinges on Basecamp, to the point I wish they would release or sell the software to install on our internal networks. Even though this is a mild burp, it does point to the larger issue of basing your company’s workflow on applications out of your control or reach.
TC of course assumes this is Rackspace’s fault– it is not. 37Signals chose not to have a backup load balancer but instead to rely on their SLA for fixing it. So they were prepared to leave their customers in the air for an hour, regardless.
Then, to think that RS is responsible to clone their configuration within the hardware replacement time, is just childish. They got the hardware replaced in the hour, as they guarantee they will.
Purely 37S’s fault, and a terrible bunch of garbage spouted about it by them and TC. Stupid.
I like RS, I use them, it’s expensive but they really are fanatical. So the whole thing makes me kind of angry. We have a RAID5 with them, but that doesn’t mean we don’t make our own backups as well.