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Update: Adobe Replies To Privacy Spy Concerns
Update December 29 – Please check out the initial Adobe spying post as well.
Yesterday we wrote about Adobe (Nasdaq: ADBE) and their potential spying on CS3 customers. The questions were based on screenshots showing a domain "2o7.net" which is owned by tracking firm Omniture. The screenshot (posted below again) shows what appears to be an internal IP address which it’s not. Why would Adobe try to hide the tracking with a fake IP address?
John Nack, Adobe Photoshop product manager has provided a reply to the privacy concerns. He mentions that Adobe is closed this week and so his reply is the best he could find out while everyone else is away. We appreciate the effort John, thank you.
John notes that there are three places that Adobe CS3 reports data to Omniture:
- The welcome screens in some Adobe apps include a Flash SWF file that loads current news, special offers, etc. These requests hit Adobe.com servers and are logged, like regular browser-based traffic, by Omniture.
- Adobe Bridge embeds both the Opera browser and the Flash Player, both of which can be used to load Adobe-hosted content. These requests are also logged.
- Adobe apps can call various online resources (online help, user forums, etc.), and those requests are logged.
He concludes with, "Tracking user habits can be a good thing that benefits customers by helping software creators notice trends & improve their tools. When Adobe has pursued this kind of thing, it’s always been on a strictly opt-in basis."
So John, let me throw it back over to – you note that I can opt-out of the tracking. Where in the installation process is the opt-out screen? Can you post a screenshot of the opt-out screen on installation? And why does Adobe try to hide the tracking by using a fake IP address? Don’t say because that’s how Omniture said to set it up. Thanks!