Comments on: Amazon Explains The S3 Outage and Downtime Last Weekend http://www.centernetworks.com/amazon-s3-downtime-outage Web 2 and Social Media News and Reviews Sat, 21 Nov 2009 01:50:56 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Greg Clinton http://www.centernetworks.com/amazon-s3-downtime-outage/comment-page-#comment-17632 Greg Clinton Wed, 30 Nov -0001 00:00:00 +0000 #comment-17632 So Amazon learned a lesson. Incremental improvement. They're better today then they were yesterday. I'm happy to have chosen them. So Amazon learned a lesson. Incremental improvement. They’re better today then they were yesterday. I’m happy to have chosen them.

]]> By: centernetworks http://www.centernetworks.com/amazon-s3-downtime-outage/comment-page-#comment-17633 centernetworks Wed, 30 Nov -0001 00:00:00 +0000 #comment-17633 <p> Yep, most people say the key to failing is to learn from it and not do it again. Unlike say another company out there today who seems to fail every other day. </p> <p> I want Amazon to use their services for Amazon.com - so they can feel the same pain we do when it's down. They say they do but everything is in a cache. Not the same in that case. </p> Yep, most people say the key to failing is to learn from it and not do it again. Unlike say another company out there today who seems to fail every other day.

I want Amazon to use their services for Amazon.com – so they can feel the same pain we do when it’s down. They say they do but everything is in a cache. Not the same in that case.

]]> By: Mukul Kumar http://www.centernetworks.com/amazon-s3-downtime-outage/comment-page-#comment-18209 Mukul Kumar Wed, 30 Nov -0001 00:00:00 +0000 #comment-18209 Hi, I just posted some thoughts on "Cloud Availability" at http://mukulblog.blogspot.com/2008/07/cloud-availability.html . Your thoughts are welcome. Thanks, Mukul. Hi,

I just posted some thoughts on “Cloud Availability” at http://mukulblog.blogspot.com/2008/07/cloud-availability.html . Your thoughts are welcome.

Thanks,
Mukul.

]]> By: Steve Rosenbaum http://www.centernetworks.com/amazon-s3-downtime-outage/comment-page-#comment-18214 Steve Rosenbaum Wed, 30 Nov -0001 00:00:00 +0000 #comment-18214 Maybe I'm in the minority - but I find this explanation more disturbing than the outage. In the web 2.0 world, I think that transparency and accountability are two of the most essential elements of a successful business. So, when Apple or Google, or Yahoo or Twitter has an issue, or has unhappy customers, there's someone who's name is on the product, the company, and the response. At Amazon, we know the name - Jeff Bezos. And we know the product S3. But the 'announcement' of the outage is signed: Sincerely, The Amazon S3 Team Why? No product manager? No business unit head? No 'human' who can be held responsible for a level of service. Any why is this posted on the 'health' board, rather than on the AWS blog? Don't we expect the companies in the space to both sign their name to their work, and to talk to customers in a format that allows for commenting and discussion. I'm really disappointed this took a week. I'm really disappointed that this isn't posted in a forum where customers can respond. And I'm more concerned than I was last Sunday that Amazon isn't building an enterprise class product with accountability and transparency. And finally - and I've blogged about before... Why isn't Amazon willing to use its own product for its web site. How much revenue would Amazon have lost had the Amazon.com site been down for 8 hours last Sunday? I'm pretty sure that Jeff Bezos would have had a statement had their product been down (and they're partners whose stores are powered by Amazon had suffered such an outage). Here's my previous post on this topic: http://www.vator.tv/news/show/2008-07-21-will-jeff-bezos-eat-his-own-dogfood Maybe I’m in the minority – but I find this explanation more disturbing than the outage.

In the web 2.0 world, I think that transparency and accountability are two of the most essential elements of a successful business. So, when Apple or Google, or Yahoo or Twitter has an issue, or has unhappy customers, there’s someone who’s name is on the product, the company, and the response.

At Amazon, we know the name – Jeff Bezos. And we know the product S3. But the ‘announcement’ of the outage is signed:

Sincerely,
The Amazon S3 Team

Why?

No product manager? No business unit head? No ‘human’ who can be held responsible for a level of service. Any why is this posted on the ‘health’ board, rather than on the AWS blog? Don’t we expect the companies in the space to both sign their name to their work, and to talk to customers in a format that allows for commenting and discussion.

I’m really disappointed this took a week. I’m really disappointed that this isn’t posted in a forum where customers can respond.

And I’m more concerned than I was last Sunday that Amazon isn’t building an enterprise class product with accountability and transparency.

And finally – and I’ve blogged about before… Why isn’t Amazon willing to use its own product for its web site. How much revenue would Amazon have lost had the Amazon.com site been down for 8 hours last Sunday? I’m pretty sure that Jeff Bezos would have had a statement had their product been down (and they’re partners whose stores are powered by Amazon had suffered such an outage).

Here’s my previous post on this topic:

http://www.vator.tv/news/show/2008-07-21-will-jeff-bezos-eat-his-own-dogfood

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