http://www.centernetworks.com/aol-to-offer-videos Web 2 and Social Media News and Reviews Sun, 12 Feb 2012 21:27:36 +0000 hourly 1 http://wordpress.org/?v= http://www.centernetworks.com/aol-to-offer-videos#comment-11446 Steve O Wed, 30 Nov -0001 00:00:00 +0000 #comment-11446 AOL Video is the worst video site I've ever used. Their license server is down 90+% of the time, so you can't even watch your videos until you are lucky enough to contact the license server. I've spent hours with their customer support who are clueless. Their DRM infrastructure is obviously not functional. Stay far away from AOL Video, there are other video sites that will work. When you pay for a video you expect to be able to play it right after the download, not wait forever for their servers to work again. AOL Video is the worst video site I’ve ever used. Their license server is down 90+% of the time, so you can’t even watch your videos until you are lucky enough to contact the license server. I’ve spent hours with their customer support who are clueless. Their DRM infrastructure is obviously not functional. Stay far away from AOL Video, there are other video sites that will work. When you pay for a video you expect to be able to play it right after the download, not wait forever for their servers to work again.

]]> http://www.centernetworks.com/aol-to-offer-videos#comment-11493 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-11493 Recieved E-mail offer of FREE download of one movie to introduce AOL Video Service. Tried to download movie 3 times. First two times it would get to download page and freeze. Third time didn't get that far before AOL froze and had to restart. Gave up on movies. Three days later I get E-mail stating I was being charged $9.95 X 2 for the movies I downloaded. Sent 3 E-mails and made 6 phone calls to AOL's various phone numbers. Every one I talked too said they didn't know how to handle a credit and bumped me on to another who said the same. Finally got to a supervisor who bumped me to someone who supposedly handled the credit issue. That was on 12/12, still haven't recieved the credit on 12/23. May be if there help personel were in the US rather than Idia or where ever they could handle issue's like this. I have not given up as it's now an issue, not the money. Tomorrow I will call yet again. Recieved E-mail offer of FREE download of one movie to introduce AOL Video Service. Tried to download movie 3 times. First two times it would get to download page and freeze. Third time didn’t get that far before AOL froze and had to restart. Gave up on movies. Three days later I get E-mail stating I was being charged $9.95 X 2 for the movies I downloaded. Sent 3 E-mails and made 6 phone calls to AOL’s various phone numbers. Every one I talked too said they didn’t know how to handle a credit and bumped me on to another who said the same. Finally got to a supervisor who bumped me to someone who supposedly handled the credit issue. That was on 12/12, still haven’t recieved the credit on 12/23. May be if there help personel were in the US rather than Idia or where ever they could handle issue’s like this. I have not given up as it’s now an issue, not the money. Tomorrow I will call yet again.

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