Comments on: Blockbuster Down For The Count? 12+ Hour Outage http://www.centernetworks.com/blockbuster-web-site-down Web 2 and Social Media News and Reviews Sun, 12 Feb 2012 21:27:36 +0000 hourly 1 http://wordpress.org/?v= By: Songman http://www.centernetworks.com/blockbuster-web-site-down#comment-47299 Songman Fri, 17 Jul 2009 06:30:10 +0000 #comment-47299 Okay, here's the deal. Last postng was April 2008. Since then, Blockbuster has failed dozens of time. I check every night and I can tell you, they're screwy, but worst of all, they're totally unreliable. They don't seem to care anymore; that's the real problem. They take over a week sometimes to process my movies, even when I bring the movies into their store and have them scanned into their computer system. They like to send the movies out on wednesdays so they don't have to process more than once a week. That stinks. They used to be the new and improved Netflix, but now they're just lousy and unreliable. I'm pulling the plug and going back to netflix, how about you? Okay, here’s the deal. Last postng was April 2008. Since then, Blockbuster has failed dozens of time. I check every night and I can tell you, they’re screwy, but worst of all, they’re totally unreliable. They don’t seem to care anymore; that’s the real problem. They take over a week sometimes to process my movies, even when I bring the movies into their store and have them scanned into their computer system. They like to send the movies out on wednesdays so they don’t have to process more than once a week. That stinks. They used to be the new and improved Netflix, but now they’re just lousy and unreliable. I’m pulling the plug and going back to netflix, how about you?

]]> By: Anonymous http://www.centernetworks.com/blockbuster-web-site-down#comment-13330 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-13330 Actually no IT IS NOT Blockbuster's business model, new CEO is moving as far away from online service as much as possible. Actually no IT IS NOT Blockbuster’s business model, new CEO is moving as far away from online service as much as possible.

]]> By: KL http://www.centernetworks.com/blockbuster-web-site-down#comment-14138 KL Wed, 30 Nov -0001 00:00:00 +0000 #comment-14138 What I don't understand is, even if their website is down, why are they unable to ship the movies in my queue? I would think Blockbuster's shipping sites would have an advanced fool-proof system they follow, so even if the customer is unable to access their Blockbuster Online account, the movies in their queue that should be shipped will not also be affected. Very bad computer system management. In regards to not having a backup recovery plan, its not unusual that when a site goes down, they don't provide any Customer Service number. Take Facebook or Myspace for example. But then again.. we're not paying for those services, are we? What I don’t understand is, even if their website is down, why are they unable to ship the movies in my queue? I would think Blockbuster’s shipping sites would have an advanced fool-proof system they follow, so even if the customer is unable to access their Blockbuster Online account, the movies in their queue that should be shipped will not also be affected. Very bad computer system management.

In regards to not having a backup recovery plan, its not unusual that when a site goes down, they don’t provide any Customer Service number. Take Facebook or Myspace for example. But then again.. we’re not paying for those services, are we?

]]> By: rhode island http://www.centernetworks.com/blockbuster-web-site-down#comment-15065 rhode island Wed, 30 Nov -0001 00:00:00 +0000 #comment-15065 Man does this suck! I haven't been shipped a movie yet this year! I have 30 movies in my Que and many say long wait or coming soon when they are available at my brick and mortor store. I think this qualifies for a free month. Maybe a trip to Netflix is warranted. Bluz Man does this suck! I haven’t been shipped a movie yet this year! I have 30 movies in my Que and many say long wait or coming soon when they are available at my brick and mortor store. I think this qualifies for a free month. Maybe a trip to Netflix is warranted.
Bluz

]]> By: max http://www.centernetworks.com/blockbuster-web-site-down#comment-15509 max Wed, 30 Nov -0001 00:00:00 +0000 #comment-15509 Before they changed their shipping days to eliminate Saturday and 'limit' monday shipping --their words which makes no sense unless you are trying to 'throttle'-- I used to return DVDs on friday and they would ship sat or monday. Now if I return to the store even on thursday they don't get the replacement DVDs shipped until TUESDAY of the next week. What used to ship in ONE BUSINESS DAY (still says that on my new $34.99 contract), now takes FOUR DAYS TO SHIP! I complain EVERY WEEK and get coupons when I insist, but it is not worth the hassle to get fewer coupons than the DVDs would generate. Enough is enough, I'm cancelling my contract NOW BEFORE IT RENEWS ... wait, I CAN'T GET ON TO CANCEL EVEN!!!@@! Before they changed their shipping days to eliminate Saturday
and ‘limit’ monday shipping –their words which makes no sense
unless you are trying to ‘throttle’– I used to return DVDs on
friday and they would ship sat or monday.
Now if I return to the store even on thursday they don’t get
the replacement DVDs shipped until TUESDAY of the next week.
What used to ship in ONE BUSINESS DAY (still says that on my
new $34.99 contract), now takes FOUR DAYS TO SHIP! I complain
EVERY WEEK and get coupons when I insist, but it is not worth
the hassle to get fewer coupons than the DVDs would generate.

Enough is enough, I’m cancelling my contract NOW BEFORE IT
RENEWS … wait, I CAN’T GET ON TO CANCEL EVEN!!!@@!

]]> By: Prabhat http://www.centernetworks.com/blockbuster-web-site-down#comment-15780 Prabhat Wed, 30 Nov -0001 00:00:00 +0000 #comment-15780 That's what BB just did. It is incredible for a website to shut down so long these days....very disgusting. Goodnews for Netflix. That’s what BB just did. It is incredible for a website to shut down so long these days….very disgusting.

Goodnews for Netflix.

]]> By: Anonymous http://www.centernetworks.com/blockbuster-web-site-down#comment-15889 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-15889 I am glad to find out i am not the only one experiencing very slow shipping times now. When I signed up a year and a half ago, they shipped movies out of my que almost imediately. I haven't gotten one shipped to me in over a week now. They have increased prices, decreased services, and limited benefits. After their last announcement, I was thinking about cancelling before my next renewal. Now I am sure I will. I am glad to find out i am not the only one experiencing very slow shipping times now. When I signed up a year and a half ago, they shipped movies out of my que almost imediately. I haven’t gotten one shipped to me in over a week now.

They have increased prices, decreased services, and limited benefits. After their last announcement, I was thinking about cancelling before my next renewal. Now I am sure I will.

]]> By: MG Siegler http://www.centernetworks.com/blockbuster-web-site-down#comment-15890 MG Siegler Wed, 30 Nov -0001 00:00:00 +0000 #comment-15890 It's finally back up Allen at 1:45 am Pacific Time. That was a nice little outage, no explanation anywhere to be found... Perhaps not surprisingly they don't seem to have shipped any movies out while it was down. It’s finally back up Allen at 1:45 am Pacific Time. That was a nice little outage, no explanation anywhere to be found…

Perhaps not surprisingly they don’t seem to have shipped any movies out while it was down.

]]> By: Chris Gilmer http://www.centernetworks.com/blockbuster-web-site-down#comment-15993 Chris Gilmer Wed, 30 Nov -0001 00:00:00 +0000 #comment-15993 That is unbelievable! A company of that size with no backup plan? Is this a sign that they could be in trouble? Time to go elsewhere for sure. Well, at least the Canadian site is still up http://www.blockbuster.ca/ That is unbelievable! A company of that size with no backup plan? Is this a sign that they could be in trouble? Time to go elsewhere for sure. Well, at least the Canadian site is still up http://www.blockbuster.ca/

]]> By: centernetworks http://www.centernetworks.com/blockbuster-web-site-down#comment-15994 centernetworks Wed, 30 Nov -0001 00:00:00 +0000 #comment-15994 <p> I agree - put a damn phone number up there at least! They have absolutely no concern for the customer it seems. </p> <p> I guess Canadians can still get dvds :) </p> I agree – put a damn phone number up there at least! They have absolutely no concern for the customer it seems.

I guess Canadians can still get dvds :)

]]> By: Shelley http://www.centernetworks.com/blockbuster-web-site-down#comment-16003 Shelley Wed, 30 Nov -0001 00:00:00 +0000 #comment-16003 "Ok fine, it's down. No customer service phone number? No backup plan for dealing with customer issues during the downtime? That's not acceptable. Where are their disaster recovery plans? Will this outage affect the stock on Tuesday morning? Leave your thoughts in the comments." It's a movie rental place. It posted a note about technical difficulties. It was down 12 hours. You're acting as if the customers will become permanently traumatized by this event. "Getting a life" comes to mind about now. “Ok fine, it’s down. No customer service phone number? No backup plan for dealing with customer issues during the downtime? That’s not acceptable. Where are their disaster recovery plans? Will this outage affect the stock on Tuesday morning? Leave your thoughts in the comments.”

It’s a movie rental place. It posted a note about technical difficulties. It was down 12 hours. You’re acting as if the customers will become permanently traumatized by this event.

“Getting a life” comes to mind about now.

]]> By: ken in Oregon http://www.centernetworks.com/blockbuster-web-site-down#comment-16034 ken in Oregon Wed, 30 Nov -0001 00:00:00 +0000 #comment-16034 I signed up for a trial took 8 days to get my first dvd's I hope they don't try to hit my card because im done with them going back to netflix. I don't think anyone uses them anymore because the disc's looked like new I never recived one from NF in this shape but they take to long to get the movies out I cant even check the status of my account. I signed up for a trial took 8 days to get my first dvd’s I hope they don’t try to hit my card because im done with them going back to netflix. I don’t think anyone uses them anymore because the disc’s looked like new I never recived one from NF in this shape but they take to long to get the movies out I cant even check the status of my account.

]]> By: Anonymous http://www.centernetworks.com/blockbuster-web-site-down#comment-16036 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-16036 I've been very unhappy with blockbuster online's turn-around as of late. It's been a week now and no movies. So, this morning I go to log in and see where my movies are...nothing. This might be the last straw that pushes me to Netflix. I’ve been very unhappy with blockbuster online’s turn-around as of late. It’s been a week now and no movies. So, this morning I go to log in and see where my movies are…nothing. This might be the last straw that pushes me to Netflix.

]]> By: Chris Gilmer http://www.centernetworks.com/blockbuster-web-site-down#comment-16038 Chris Gilmer Wed, 30 Nov -0001 00:00:00 +0000 #comment-16038 Good catch on this story Allen. I really cant believe there was no buzz about this today! This is huge! I guess nobody in the US visits Blockbuster.com on a daily basis? Good catch on this story Allen. I really cant believe there was no buzz about this today! This is huge! I guess nobody in the US visits Blockbuster.com on a daily basis?

]]> By: centernetworks http://www.centernetworks.com/blockbuster-web-site-down#comment-16039 centernetworks Wed, 30 Nov -0001 00:00:00 +0000 #comment-16039 <p> Complete shock to me - this IS blockbuster's biz model these days... maybe they only care about their stores and the $4.99 rentals in manhattan? </p> <p> I still am shocked that they have no disaster recovery process. In fact, where is Sarbox? </p> Complete shock to me – this IS blockbuster’s biz model these days… maybe they only care about their stores and the $4.99 rentals in manhattan?

I still am shocked that they have no disaster recovery process. In fact, where is Sarbox?

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