ClickTale Goes Real-Time With Live User Monitoring

If you read CN regularly, you know that I am an analytics nut. I’ve been interested in analytics since I was a baby playing with my Fisher-Price cash register. In the online space I like Clicky because they offer a real-time spy where you can sit and watch where your users and how they are interacting with your website.

Today analytics service ClickTale has upped the ante on real-time analytical monitoring with their own “Real-Time Monitor”. The ClickTale service provides a similar set of features to the Clicky real-time Spy product but adds additional functionality that monitor user’s mouse moves, clicks, scrolling and keystrokes.

Each user session is recorded and can be viewed as a video where you can watch exactly how the user interacted with your site or service. You can watch how users scroll, click, etc. This is pretty powerful stuff as it enables the ability to modify a site not just based on content but also with interactivity and location. It’s a great complement for any A/B testing plan.

The new Monitor service is free for all ClickTale plans including their free offering. ClickTale notes, “the Real-Time Monitor automatically refreshes itself every 10 seconds for our paid plan customers, and every 60 seconds for our free plan customers.”

Checkout all of our ClickTale coverage including why I think Omniture should acquire the analytics service.