Should CoTweet and Yammer Be Worried?

Some of the big tech news this past week included two announcements. First, Salesforce announced that they will be offering a “stream” product in 2010. Second, the Twitter COO finally publicly noted that advertising and paid accounts will be coming to Twitter soon.

I’ve had several discussions and nearly every time the names of two startups are brought up as potentially in trouble with last week’s announcements. CoTweet describes their service as, “team workflow for Twitter” and Yammer is basically an internal copy of Twitter. CoTweet could be in trouble because of Twitter and Yammer could be in trouble because of Salesforce. Let’s take a look at why…

We first covered CoTweet earlier this year when they presented at the NY Tech Meetup. After the demo, I mentioned to the founders that I was concerned that Twitter could copy their features and leave them high and dry. CoTweet is going to have to work even harder to stay ahead of Twitter in terms of service offerings and continue to add value since we know that Twitter will soon be offering accounts that will seem very similar. Earlier this month CoTweet announced paid plans starting at $1,500 a month. CoTweet is still in private beta and my guess is that they will slowly morph into a Twitter consultancy. I’m not sold on that model either as Twitter might be headed into the land of fad. My first suggestion would be a name change so that they can easily branch out to serve other services including Facebook, MySpace, etc.

Yammer is a different story in terms of competition. When Salesforce announced their plans to launch a corporate stream product next year named Chatter, many noted that Yammer was instantly in trouble. I’d suggest if anything Yammer will be in an even better position than before because so many reviews and commentary about Chatter will include links and notes about Yammer. Chatter will apparently be included free for some Salesforce users and $50/user for other users. Yammer comes in much lower at $3-5/user/month.

The other element that Yammer has in their favor is that it works for techies more than Salesforce does/will. Having worked in the corporate world for enough years, I can’t picture the IT teams inside large companies using Chatter for communication. Many tech organizations are looking for ways to share knowledge inside the company although I am not sure that Chatter will provide an answer to this need. Honestly I’m not sold that either product will see massive take rates although Yammer will do better with tech groups and companies while Chatter will do better with sales organizations.

You might be wondering why I haven’t included FourSquare or the Twitter desktop clients (Seesmic/Brizzly/Tweetdeck/etc.) in this conversation. FourSquare is the hot product among the 20-yr old bloggers and that will keep their buzz stream going, at least in the short term. FourSquare also has investors who are also investors in Twitter so perhaps that will keep the scope creep further away. Lastly, I would guess that Twitter will acquire FourSquare by the end of 2010.

The Twitter desktop clients will soon be in a similar position as CoTweet. One of the apps will be acquired by Twitter in 2010 and my guess is that it will be Seesmic for an undisclosed amount.

In one of the earliest posts on CenterNetworks, I discussed  the concerns with building completely on top of another company’s technology. The post centered around Flock but it works today as well. And then we have Twitter which is slowly morphing into Friendfeed.

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8 COMMENTS
  1. Rudi says:

    Damn fine post Allen – very eye opening point about Yammer.

    • Allen Stern says:

      thanks Rudi – I think it will be interesting to see what happens with Yammer – I can’t believe no one has pointed this out at the “big” blogs and newspapers.

  2. Des Walsh says:

    I don’t need to know everything about such issues but it is important to me and my business that I feel I am well enough informed on the state of the conversation. So it’s good to read a post like this which explains what’s happening, provides enough background for those of us who do not read *everything* that gets posted about social media, covers the key options and issues and offers thoughtful and evidently very well informed commentary and prognostication. Thank you.

  3. Interesting post.

    I would disagree though in your thinking on which company is threatened by changes to service offerings. I agree that CoTweet could be undone by enhancements to Twitter, but for me their greatest contribution was the ability to provide effective triage for support/sales services, managing incoming flow and assigning it to multiple people responding under a unified account. This is currently well outside the planned Twitter direction, though I think is actually now being offered by HootSuite for free (yet another company with an incomplete business model). It’s also the piece most likely to be threatened by SalesForce integrating twitter into their client management, support and sales streams. In my experience, SalesForce has never been used that heavily as an internal dialogue and workflow piece in the way that Yammer has.

    I also think that Yammer is in fact more susceptible to the list development features recently introduced in Twitter. If they were to enable the ability to only tweet within a list as a distribution system they would take a big part of what Yammer does. Personally, I prefer to just create a WordPress P2 site for staff/project discussions.

    Thanks very much again. I really appreciate articles that make me think specifically about how things are changing and what impact they’re going to have on information management in the organizations I work/volunteer with.

    • Allen Stern says:

      Thanks for thoughts Christopher – my goal is always to get all of us to think – been my mission since I started CN.

      CoTweet is going to have to stay far ahead of Twitter going forward – which is odd to say considering that they are built on Twitter. Twitter will continue to add features to their paid accounts – just watch. Same thing they are doing by copying Friendfeed. Just wait until they launch threaded discussions :)

  4. JamesBruni says:

    Nice post Allen/ A lot more indepth than coverage I saw in the WSJ last week

  5. [...] month I took a look at whether CoTweet and Yammer should be worried. Anamitra notes that today’s announcement will help services like CoTweet [...]

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