Chief Operating Officer

Indochino’s Chief Operating Officer (COO) is an active member of the Executive Team in creating and executing the company’s strategic vision. You will work hands on with all key partners and lead the operations, finance and customer service functions in directing Indochino’s business’ growth.

Indochino Co-Founders are searching for a COO they can partner with in elevating Indochino to becoming a world-class company. Our Board of Directors and investors include the former COO & President of Yahoo! (our Chairman) and the initial investors in Amazon.com, Madrona Venture Partners.

At Indochino we promote an environment of elegance, pride, intelligence, high standards and a design focus, as COO you will embrace these values and cultivate a team that carries out these elements of our culture in their everyday work.

Responsibilities:

– Work in partnership with the Executive Team on Indochino’s strategic plan and implement new processes and approaches to achieve the plan.
– Focus on, and provide solutions, for ensuring the day-to-day business of Indochino in running effectively.
– Develop and plan for short- and long-term operations goals that support company culture and overall business strategy.
– Set, monitor and drive Key Performance Indicator’s (KPI’s)
– Integrate and develop data driven culture within Indochino.
– Guide policies, processes and procedures that will move Indochino forward.
– Deliver on a plan by ensuring accuracy in detail and timely execution without losing focus of the big picture and strategic direction.
– Lead and manage the Operations, Finance and Customer Concierge Leaders, who have the following responsibilities:

o VP or Operations (based in Shanghai):

– Develop and manage co-ordination and control production processes, including planning, logistic, warehouse control, assembly and quality control.

– Monitor the overall situation at the factories ensuring performance and capacity are optimized.

o Controller and Finance Manager:

– Oversee the accounting and finance function and develop all plans, budgets & forecasts & develop tools for daily/weekly/monthly reporting.

– Oversee the financial & risk management operations of Indochino, including the development & update of Indochino’s financial strategy.

– Responsible for real-time reporting & analysis of metrics.

o Customer Concierge Manager:

– Develop and lead customer service standards for CS department & Indochino.

– Create measures/metrics/KPI’s & analyze statistics to ensure optimal level of Customer Service

– Relay applicable customer feedback, complaints and compliments to COO and cross functional peers

– In the absence of the CEO make leadership decisions that are in the best interest of Indochino.

Requirements:

– 7+ years of broad management experience at the COO level with leadership in product and ecommerce.
– Proven track record of exceeding goals and delivering a strong bottom-line.
– Ability to consistently make good decisions through a combination of elegance, pride, intelligence and high standards.
– Strong business acumen.
– Capacity to think strategically, anticipate future opportunities and incorporate them into the operational and strategic plans.
– Strong organizational communication and people management skills.
– Able to travel internationally.