The type of unexpected downtime we experienced yesterday is not the norm. Our main priority is making sure all networks are as stable, scalable, and speedy as possible. It’s absolutely not our goal to have unexpected downtime like yesterday’s. Our goal is to achieve well over 99% uptime, and it’s unacceptable to us when we cannot reach that.

Unfortunately, unexpected downtime does occur. Right now we’re working to limit the types of downtimes we’ve seen in the past, like yesterday’s, from happening again. As always, we will continue to add additional layers of bulletproofing to the platform to help us do that, including a bug fix we pushed last night. Please feel free to contact us if you have any additional questions or concerns. We’re happy to address them!

Thanks!
Mackenzie
Community Manager at Ning

Unexpected downtime can occurs, something can blow up or whatever. Everybody can understand this. However, not giving headsup to your customers is lack of respect. We (http://www.rsitez.com) are small in size compare to Ning but we provide similar software (or better) than Ning in white-social network and on the top of that we respect our customers. I mention this to point that I know about what I’m talkinmg about.

The problem above will always be communicated instantly with all customers. Just to give you an example of transparency, all our support requests from our customers can be tracked by them in our ticket system, so they have a clear view about status, resolution time, solution, etc.

We believe customer’s respect and transparency are always good investments for long term success.

Thanks
Luis
Partner at rsitez