This Lottery Machine Gonna Get Someone Killed

Over the past month or so, New York State has started rolling out a new lottery machine at lottery retailers around the state. The old machines were in service for (as best as I can remember) at least 15 years. I’ve also learned that the lottery in New York is the largest lottery in the U.S.

From a customer perspective, the new machines are faster and use less paper than the old clunkers.

The old lottery machines used a landline to connect to the main center to transmit the lottery ticket information. It appears the new machines use a Sprint wireless card for data transmission. The top retailer in the state was delayed in receiving the new machines because they couldn’t get a signal underground. I was told that they were working on a new solution last weekend but haven’t been back as of yet to see if they found a solution. In my discussions with lottery retailers, all noted that at least once they had issues with the wireless access. Today one top 20 retailer was unable to redeem instant tickets due to an issue with their signal. Overall the retailers I spoke with are happy with the new lottery machines.

The title of this post comes from something I heard when I was at a newsstand last week. The new lottery machines play a very loud jingle and buzzer sound when the lottery retailer scans a winning ticket. It doesn’t matter if the customer won $1 or $1,000,000, the sound is exactly the same. If I remember, machines in South Carolina also play a jingle when a winning ticket is redeemed.

The people in line waiting to play their lottery tickets got into a discussion about the jingle and whether it was necessary. One man shouted, “this lottery machine gonna get someone killed”. The discussion centered around the idea that criminals could easily just wait for the jingle and know that a person is now walking out with more cash than they entered with.

The idea of a jingle to let someone know that they won is not needed and should be removed. There is a customer screen on the new lottery machines which displays the winning dollar amount. Sometimes a cute use of technology could lead to trouble down the road.