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Why Is It Wrong To Run a Business Like a Business?
Techcrunch writer Jason Kincaid posted yesterday about webmail providers removing account access and deleting a user’s mail and documents who becomes inactive for a long period of time. He notes that mail services like Yahoo, Gmail and Hotmail all delete accounts after a period as short as 60 days or as long as nine months. Most of these services are ad-supported (i.e. free) and it makes sense to delete non-active accounts. Why let a user store gigs of documents they never return to access?
What’s so wrong with a business acting like a business? Guess what… this year we will see many more companies (and startups) acting like real businesses. "Free" doesn’t mean there are no rules or regulations.
When you signup for an email (or any other Web) service, you are accepting the terms as presented. If you don’t like the terms, don’t sign up.
Jason closes with, "For these cloud-based services to thrive users will have to believe they’re good for life, not just until the company involved holds their data ransom for a revenue boost". Nope, users need to believe that they are good for as long as they say they are.
I will cut Kincaid some slack since his LinkedIn profile shows he’s new to the business world. But understand, there’s absolutely nothing wrong with running a business like a business should be run.