Comments on: PayPal Apparently Costs Merchants Thousands of Dollars By Not Communicating

By: Nigel Eccles

Nigel Eccles — Wed, 30 Nov -0001 00:00:00 +0000

Never has a company made my blood boil more than PayPal. It is as if they have made it into an art form of pissing off their users and showing complete disregard for it. This market really needs Google Checkout or someone to really put some pressure on them.

Anyway we’re going to take bets on how long this is going to take them to resolve:
http://www.hubdub.com/m7966/How_Long_Will_It_Take_PayPal_To_Fix_The_Drop_Down_Menu_Bug

Current forecast is that they are 80% likely to have it fixed by Friday.

By: AllenHarkleroad

AllenHarkleroad — Wed, 30 Nov -0001 00:00:00 +0000

We use the PayPal API on our stores and never have had a problem with non US orders. PayPal does post outage messages, they are visible when logged in to your PayPal account. Generally speaking PayPal has been more reliable than our regular credit card payment gateway and credit card processor.

I’ve been a PayPal business merchant since 2001.

Just my .02 on this subject.

By: Dave

Dave — Wed, 30 Nov -0001 00:00:00 +0000

Sean Hammons sounds like a douche. He clearly lives on another planet where no one makes mistakes. How about blaming QA for not catching this?

By: Anonymous

Anonymous — Wed, 30 Nov -0001 00:00:00 +0000

@Dave – No where in Sean’s blog post does he say he has a problem with people making mistakes. What he is questioning is why it is taking over 10 days to fix a simple mistake. He is also questioning why PayPal has not taken a proactive step to fix this issue and taken more measures to inform their customers of the issue. I completely respect his frustration and if I used PayPal as my primary payment processor I too would be highly frustrated at how something as simple to fix as a drop-down box and storing a variable in session takes over 10 days to fix, especially when the problem could be classified as a partial outage of the entire PayPal platform.

By: Anonymous

Anonymous — Wed, 30 Nov -0001 00:00:00 +0000

This is always like this with pp – either they are banning someone, or it does not work right – I accept payments from around the world and have such trouble getting help from pp.

By: Sean

Sean — Wed, 30 Nov -0001 00:00:00 +0000

Dave, whatever – everyone makes mistakes and I know that, I do it all the time myself. If the bug had cropped up, but Paypal recognized it and fixed within 1 or 2 days, that would be ok. Still crappy because we’re processing a lot of money everyday through PP, but at least it would be obvious they cared about it and fixed it.

Now it’s day 11, and it’s still not fixed. That’s just unacceptable, *especially* considering how simple the bug is. That’s why I’m so pissed.

By: Joe

Joe — Wed, 30 Nov -0001 00:00:00 +0000

Dave is clearly a programmer. No one else would be so quick to blame QA.

By: Anonymous

Anonymous — Wed, 30 Nov -0001 00:00:00 +0000

I am not surprised by this problem. Ebay and Paypal have set up an organisation without any customer attention. Six monthes ago Ebay closed during one month my account due to an internal problem of communication between Ebay and Paypal. They do not care about the problems the can create for their customers, and the only answers you can get are copies of FAQ.
I hope that this alert and your communication will move these companies towards more customer care.

By: Darren

Darren — Wed, 30 Nov -0001 00:00:00 +0000

I am with Dave, there is no way this should got past regression testing.

By: googlepaypal

googlepaypal — Wed, 30 Nov -0001 00:00:00 +0000

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I sell my producs and earn money by Google adsense at same time.f

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