Comments on: PBwiki Launches Professional Plus With Round-The-Clock Support http://www.centernetworks.com/pbwiki-professional-plus Web 2 and Social Media News and Reviews Sat, 21 Nov 2009 01:50:56 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Chris Yeh http://www.centernetworks.com/pbwiki-professional-plus/comment-page-#comment-21434 Chris Yeh Wed, 30 Nov -0001 00:00:00 +0000 #comment-21434 Allen, I agree that a per-user pricing doesn't make sense for most software. That's because most customer support is designed solely for named users in the IT department who provide end-user support. Professional Plus, on the other hand, is an end-user support solution. That means that any user can ask any question and get it answered 24/7/365. Especially in this day and age, where IT groups are trying to stretch limited resources, being able to free themselves from the need to provide end-user support for a key application can be very helpful. Allen,

I agree that a per-user pricing doesn’t make sense for most software. That’s because most customer support is designed solely for named users in the IT department who provide end-user support.

Professional Plus, on the other hand, is an end-user support solution. That means that any user can ask any question and get it answered 24/7/365.

Especially in this day and age, where IT groups are trying to stretch limited resources, being able to free themselves from the need to provide end-user support for a key application can be very helpful.

]]> By: centernetworks http://www.centernetworks.com/pbwiki-professional-plus/comment-page-#comment-21435 centernetworks Wed, 30 Nov -0001 00:00:00 +0000 #comment-21435 Thanks for the explanation - it works well for small or semi-medium businesses - I still think for large enterprises, employees know to call their support hotline, etc. Thanks for the explanation – it works well for small or semi-medium businesses – I still think for large enterprises, employees know to call their support hotline, etc.

]]> By: Chris Yeh http://www.centernetworks.com/pbwiki-professional-plus/comment-page-#comment-21436 Chris Yeh Wed, 30 Nov -0001 00:00:00 +0000 #comment-21436 Allen, Yes, many enterprise clients opt for doing end-user support in-house. We help those clients with professional services and training packages that are available for purchase: http://pbwiki.com/content/Support-and-Services-Training Allen,

Yes, many enterprise clients opt for doing end-user support in-house. We help those clients with professional services and training packages that are available for purchase:

http://pbwiki.com/content/Support-and-Services-Training

]]> By: centernetworks http://www.centernetworks.com/pbwiki-professional-plus/comment-page-#comment-21437 centernetworks Wed, 30 Nov -0001 00:00:00 +0000 #comment-21437 thanks again for your quick replies thanks again for your quick replies

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