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Sitepoint Founder to Flippa Customers: Stop Whining or Go To DigitalPoint
Yesterday the domain name sales service from Sitepoint was split and renamed as Flippa. Sitepoint members were notified of the change earlier this month and auctions were transferred to Flippa yesterday.
On the Sitepoint forum, most of the feedback has been negative so far. Of course it’s important to note that people will always speak out about any change – just see any Facebook change for a good example. Flippa charges a new ”success” fee (similar to the final value fee that eBay charges) which ranges from $10-$500 depending on the final value of the sale. This fee along with the “web 2.0 bubbly look” account for the majority of the negative comments.
The most interesting comment comes from SitePoint Co-founder Mark Harbottle who notes:
Meanwhile while you all whine and complain about the fees, the design, etc. the smart sellers are listing their sites on flippa.com and they are attracting the majority of the buyer interest. They will also get the added benefit of the PR we’re about to roll out.
So, it’s totally up to you! If you want to come across to flippa and sell your site in the professional marketplace we’re creating for serious buyers, we welcome you with open arms. If not, please do go to digitalpoint. List your site for free and see if the old adage of “you get what you pay for” applies.
Pretty shocking to see Mark call his customers “whiners and complainers” and offer them to leave and go to DigitalPoint. Especially considering Mark wants them to pay an extra fee on their sales. I guess time will tell if Flippa becomes another huge success for Sitepoint like their split of 99designs has apparently become.
Update: I’ve received the following note from Mark:
I’ll stop by here Allen. Perhaps a poor choice of words, but I stand by message…
There are plenty of free alternatives to Flippa to sell low end, low quality web sites. What we’re building is a quality marketplace where over 30% of the sites listed sell, and where thousands of serious cashed-up buyers frequent daily.
Sure, we charge a slight premium to list ($19 listing fee plus 5% success fee), but we’re not the most expensive in this space — you’ll find that many of the domain name marketplaces charge 10% or more. In terms of the design, it’s a subjective thing, but we are looking at making some minor tweaks to it.
We do take comments from our customers seriously. In fact all of our customers were personally invited to our beta launch several weeks ago and were encouraged to provide feedback. A cross section of our frequent users were also invited to our private alpha several months prior. We have personally been in direct contact with many of them and implemented many changes over several months as a result of their input.
Flippa has been live for a couple of days now and so far we haven’t seen any drop off in listings whatsoever. We’ve also had many compliments from buyers saying that life is so much easier for them on Flippa. That said, we will continue to make improvements based on real customer feedback as we always do.