Comments on: SocialToo Begins Charging for Premium Upgrades http://www.centernetworks.com/socialtoo-premium-upgrades Web 2 and Social Media News and Reviews Sat, 21 Nov 2009 01:50:56 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Queen of the Click http://www.centernetworks.com/socialtoo-premium-upgrades/comment-page-1#comment-25336 Queen of the Click Sat, 09 May 2009 01:19:08 +0000 http://www.centernetworks.com/?p=15563#comment-25336 Jesse - I am a blogger. I blog about what I like and what I don't like. I blog about great service and poor service. You offered no service. How was it that you used Twitter everday, but were able to ignore by polite request for help? You run a business, I received terrible service and I am letting other consumers know not to use their money on a company which won't even offer to help when the script isn't working. Jesse – I am a blogger. I blog about what I like and what I don’t like. I blog about great service and poor service.

You offered no service. How was it that you used Twitter everday, but were able to ignore by polite request for help?

You run a business, I received terrible service and I am letting other consumers know not to use their money on a company which won’t even offer to help when the script isn’t working.

]]> By: Jesse Stay http://www.centernetworks.com/socialtoo-premium-upgrades/comment-page-1#comment-25307 Jesse Stay Fri, 08 May 2009 20:16:57 +0000 http://www.centernetworks.com/?p=15563#comment-25307 Marlene, you're now going around to every blog posting the same stuff. I've told you both via e-mail and our Twitter account we're sorry for the delay and I'd love to make it up to you. As I said in numerous places I need some clarification on what you're expecting so we can make it up to you. Thus far all I've heard back is "you need to read". I simply need clarification and I'd love to make you happy. My offer's still good - I just need clarification from you on what it is you're wanting from us. Just to clarify on my end - you want it to finish unfollowing the surplus of people you're following that aren't following you back. Our free service doesn't cover that, and I'm showing you didn't purchase the catch up service that unfollows those you've manually followed. Is there a chance you did purchase that and we recorded it wrong? I need to know that and, as I've said via e-mail and elsewhere I'm happy to help you further. I've now tried to contact you and help you for 3 days now. I'm still happy to help and I'll continue to be happy to help. If you can clarify that I'll be happy to resolve whatever service you're trying to get from us. Marlene, you’re now going around to every blog posting the same stuff. I’ve told you both via e-mail and our Twitter account we’re sorry for the delay and I’d love to make it up to you. As I said in numerous places I need some clarification on what you’re expecting so we can make it up to you. Thus far all I’ve heard back is “you need to read”. I simply need clarification and I’d love to make you happy. My offer’s still good – I just need clarification from you on what it is you’re wanting from us.

Just to clarify on my end – you want it to finish unfollowing the surplus of people you’re following that aren’t following you back. Our free service doesn’t cover that, and I’m showing you didn’t purchase the catch up service that unfollows those you’ve manually followed. Is there a chance you did purchase that and we recorded it wrong? I need to know that and, as I’ve said via e-mail and elsewhere I’m happy to help you further.

I’ve now tried to contact you and help you for 3 days now. I’m still happy to help and I’ll continue to be happy to help. If you can clarify that I’ll be happy to resolve whatever service you’re trying to get from us.

]]> By: Queen of the Click http://www.centernetworks.com/socialtoo-premium-upgrades/comment-page-1#comment-25302 Queen of the Click Fri, 08 May 2009 19:36:12 +0000 http://www.centernetworks.com/?p=15563#comment-25302 SocialToo's scripts have too constant problems. I am a paying customer and when the script didn't run, I wrote to Social Too's e-mail, Twitter account and forum. I didn't receive a reply from any. Two weeks later, Jesse writes with the e-mail about the service being $20. I respond to that and finally I get a response. The response is -> go check the forum ticket. The forum ticket read: This request is currently being processed by our staff Jesse Stay is assigned to your request. You will receive a notification by email when the request status is updated by our staff. But no one contacted me. Louis Gray and Guy Kawasaki must be silent advisors because neither bothered to answer even when the matter was made public. I contacted Kawasaki on Twitter and didn't receive a response. SocialToo’s scripts have too constant problems. I am a paying customer and when the script didn’t run, I wrote to Social Too’s e-mail, Twitter account and forum. I didn’t receive a reply from any. Two weeks later, Jesse writes with the e-mail about the service being $20. I respond to that and finally I get a response. The response is -> go check the forum ticket. The forum ticket read:

This request is currently being processed by our staff
Jesse Stay is assigned to your request. You will receive a notification by email when the request status is updated by our staff.

But no one contacted me.

Louis Gray and Guy Kawasaki must be silent advisors because neither bothered to answer even when the matter was made public. I contacted Kawasaki on Twitter and didn’t receive a response.

]]> By: Jesse Stay http://www.centernetworks.com/socialtoo-premium-upgrades/comment-page-1#comment-24875 Jesse Stay Tue, 05 May 2009 22:16:51 +0000 http://www.centernetworks.com/?p=15563#comment-24875 Thanks for sharing this Allen! In full transparency, we (myself and my advisors, Louis Gray and Guy Kawasaki) thought long and hard about the one-time option, and decided one-time was the best way to do this for the moment. We have had good experience thus far with the one-time $5 catch up fees we charge. This isn't to say we aren't prepared though, should new users stop joining the service for any reason. We're currently working on multiple services behind the scenes which will complement the other services we provide. When those are ready, assuming it makes sense, we still have plans for a monthly or yearly premium option. When that happens I'll also consider including some of the one-time pay features for free under such a plan. In addition, we still have advertising opportunities in a few places if anyone is interested - in this economy I'm not banking on that though. Regardless, we'll still have a free service on top of it all and intend to keep it that way. Each level of service we offer will continue to grow and expand as our business grows. I'm really excited for what the future holds. I'm working on some really cool stuff right now! Thanks again for the great post! Jesse Stay CEO, SocialToo.com Thanks for sharing this Allen! In full transparency, we (myself and my advisors, Louis Gray and Guy Kawasaki) thought long and hard about the one-time option, and decided one-time was the best way to do this for the moment. We have had good experience thus far with the one-time $5 catch up fees we charge.

This isn’t to say we aren’t prepared though, should new users stop joining the service for any reason. We’re currently working on multiple services behind the scenes which will complement the other services we provide. When those are ready, assuming it makes sense, we still have plans for a monthly or yearly premium option. When that happens I’ll also consider including some of the one-time pay features for free under such a plan. In addition, we still have advertising opportunities in a few places if anyone is interested – in this economy I’m not banking on that though.

Regardless, we’ll still have a free service on top of it all and intend to keep it that way. Each level of service we offer will continue to grow and expand as our business grows. I’m really excited for what the future holds. I’m working on some really cool stuff right now!

Thanks again for the great post!

Jesse Stay
CEO, SocialToo.com

]]> By: Alex Wilhelm http://www.centernetworks.com/socialtoo-premium-upgrades/comment-page-1#comment-24869 Alex Wilhelm Tue, 05 May 2009 21:23:12 +0000 http://www.centernetworks.com/?p=15563#comment-24869 I never understood one time fee services, especially with companies such as Zuora on the market. Build a revenue stream, I completely agree Allen. I never understood one time fee services, especially with companies such as Zuora on the market. Build a revenue stream, I completely agree Allen.

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