Comments on: Staples Down on Black Friday

By: Forget Cyber Monday…It’s Staples Sharpie Sunday | CenterNetworks

Sun, 29 Nov 2009 21:58:24 +0000

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By: Miguel

Miguel — Sun, 29 Nov 2009 03:53:12 +0000

Hey man… i got the same but another product.. i have a question.. i buy the item recive the email confirmation and number of orders .. and PROCESS MY CARD AND CHARGE ME THE MONEY… now my cards whit i buy is VISA Virtual Cards (some cards whit some money and timing life is 48 hours) question: they will take my money back right? because now staples cancelled my order. ?

By: Veronica

Veronica — Sat, 28 Nov 2009 14:18:58 +0000

Me too!!! 5:50am MST ordered a laptop, no errors, checked out fine with a total and tax. Didn’t receive a confirmation until 10:35am that I had no freaking laptop. I buy everything from Staples…now I may go elsewhere. Not up for these games. Press your da*m easy button Staples.

By: Veronica

Veronica — Sat, 28 Nov 2009 14:17:51 +0000

By: AJ

AJ — Sat, 28 Nov 2009 02:33:39 +0000

Mike I would give Staples a call. I thought I had HP also until they sent me the Email saying they canceled my order. You did order it earlier than I did. I got mine closer to 6:30 so you might not be in the same situation that I’m in.

By: Mike

Mike — Sat, 28 Nov 2009 01:51:00 +0000

I was able to get through and order the $399 HP laptop around 5:30 AM CT after getting the error described above numerous times. I got an initial order confirmation but now it’s 14 hours later and I still haven’t got an email confirming the order (it says it normally takes about 15 minutes). My account says the order is “processing” and still has to verify credit payment, etc. I’m assuming it went through but I’m a tad worried.

By: AJ

AJ — Fri, 27 Nov 2009 23:35:09 +0000

I ordered one of the BF $399 HP laptop from their website this morning. I got through checkout, completed the transaction (the credit card was processed), got an order # showing the HP laptop, and 3.5 hours later I got an Email saying that my order was canceled because they were out of stock.

Thank you for choosing Staples. We apologize for the inconvenience but the following product you were trying to order is sold out.

832349 HP DV6-1334US LAPTOP

This was part of our Thanksgiving Holiday 2009 Early Bird Specials and is subject to the following conditions:
* While Supplies Last.
* Unable to Back Order, as this product will not be re-stocked.
* Unable to provide comparable product at special pricing.

By: Justin Noel

Justin Noel — Fri, 27 Nov 2009 17:41:47 +0000

And…. They are “down” again. 11:40 am CT and their site is telling me “Oops, you’re too early.” It says the site will be available at 6:00 am ET.

Obviously, they are having problems and are likely to loose a lot of money to other retailers due to this issue.

By: nate

nate — Fri, 27 Nov 2009 13:01:35 +0000

UGH! I ordered a laptop, and it took me all the way through checkout, shows I ordered something, but the total is 0.00. It doesn’t show the laptop on my order detail, and my credit card has a charge of 0.00 on it. They had better either process that order, or offer a suitable rain check!

By: fstaples

fstaples — Fri, 27 Nov 2009 11:16:04 +0000

Unf–king believable!!! Sorry but I had to use your website to vent…I’m at the point of checkout and the site just won’t move…mother f–kers! I have no doubt that it is on purpose to deflect the first wave of people away…mother f–kers….what a f–king waste.