Comments on: Startups: Create Press and Status Pages http://www.centernetworks.com/startup-press-and-status-pages Web 2 and Social Media News and Reviews Sun, 12 Feb 2012 21:27:36 +0000 hourly 1 http://wordpress.org/?v= By: Christopher Mancini http://www.centernetworks.com/startup-press-and-status-pages#comment-18755 Christopher Mancini Wed, 30 Nov -0001 00:00:00 +0000 #comment-18755 CN, This is a great post that provides excellent advice. We are a very early stage startup, yet I feel that this type of service to our customers is a must have. We launched into private beta last Thursday, and our service is not as mission critical as Seesmic as far as the effects of downtime, but we do not offer phone tech support at the moment. So what kind of image are we giving our customers about the quality of our service, especially when they have no idea what is going on. As far as press goes, we are constantly trying to find ways to boost our recognition by the press. It has been a consideration since day 1. Sincerely, Christopher Mancini Co-Founder, http://www.propertystampede.com CN,
This is a great post that provides excellent advice. We are a very early stage startup, yet I feel that this type of service to our customers is a must have. We launched into private beta last Thursday, and our service is not as mission critical as Seesmic as far as the effects of downtime, but we do not offer phone tech support at the moment. So what kind of image are we giving our customers about the quality of our service, especially when they have no idea what is going on.

As far as press goes, we are constantly trying to find ways to boost our recognition by the press. It has been a consideration since day 1.

Sincerely,
Christopher Mancini
Co-Founder, http://www.propertystampede.com

]]> By: Mark http://www.centernetworks.com/startup-press-and-status-pages#comment-18847 Mark Wed, 30 Nov -0001 00:00:00 +0000 #comment-18847 Why not use this as a status page? It's a third party, so can be trusted more that a "cooked" status page (like many host providers do): http://downornot.com/twitter Why not use this as a status page? It’s a third party, so can be trusted more that a “cooked” status page (like many host providers do): http://downornot.com/twitter

]]> By: centernetworks http://www.centernetworks.com/startup-press-and-status-pages#comment-18927 centernetworks Wed, 30 Nov -0001 00:00:00 +0000 #comment-18927 Let me clarify Anthony - what I meant is that companies should use SquareSpace to create their status pages. I had no idea you offered a status tool! Let me clarify Anthony – what I meant is that companies should use SquareSpace to create their status pages. I had no idea you offered a status tool!

]]> By: Louis Gray http://www.centernetworks.com/startup-press-and-status-pages#comment-18929 Louis Gray Wed, 30 Nov -0001 00:00:00 +0000 #comment-18929 Allen, these are very valid points. Of course, some of the most early-stage startups are not yet companies, but instead, engineering projects. It's not unsurprising that at this stage, the developers are less focused on what's considered traditional Marketing or PR, and instead, just want to get the product out the door and working. "Status" is harder, but "Contact Us" and "Press Info" should be basic must-haves. Allen, these are very valid points. Of course, some of the most early-stage startups are not yet companies, but instead, engineering projects. It’s not unsurprising that at this stage, the developers are less focused on what’s considered traditional Marketing or PR, and instead, just want to get the product out the door and working.

“Status” is harder, but “Contact Us” and “Press Info” should be basic must-haves.

]]> By: Mircea http://www.centernetworks.com/startup-press-and-status-pages#comment-18939 Mircea Wed, 30 Nov -0001 00:00:00 +0000 #comment-18939 One company who has kinda a status page (CEO blog) is bluehost.com: http://mattheaton.com/ (this is the CEO page so I guess anyone can leave a feedback). One company who has kinda a status page (CEO blog) is bluehost.com: http://mattheaton.com/ (this is the CEO page so I guess anyone can leave a feedback).

]]> By: Loic Le Meur http://www.centernetworks.com/startup-press-and-status-pages#comment-18945 Loic Le Meur Wed, 30 Nov -0001 00:00:00 +0000 #comment-18945 Your points are very good and here is how I suggest we will communicate with partners and users in the future: http://www.loiclemeur.com/english/2008/05/how-seesmic-wil.html Your points are very good and here is how I suggest we will communicate with partners and users in the future:

http://www.loiclemeur.com/english/2008/05/how-seesmic-wil.html

]]> By: Anonymous http://www.centernetworks.com/startup-press-and-status-pages#comment-18953 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-18953 makes valid sense - too many startups only think of product and not the other things that surround it makes valid sense – too many startups only think of product and not the other things that surround it

]]> By: A. Casalena http://www.centernetworks.com/startup-press-and-status-pages#comment-18954 A. Casalena Wed, 30 Nov -0001 00:00:00 +0000 #comment-18954 The widget downtime thing confuses our customers a LOT on Squarespace. Squarespace actually has a little feature built in that attempts to make widgets that use JS (like, all of them) asynchronously load, which a few are taking advantage of :) The widget downtime thing confuses our customers a LOT on Squarespace. Squarespace actually has a little feature built in that attempts to make widgets that use JS (like, all of them) asynchronously load, which a few are taking advantage of :)

]]> By: Bryan http://www.centernetworks.com/startup-press-and-status-pages#comment-19066 Bryan Wed, 30 Nov -0001 00:00:00 +0000 #comment-19066 Salesforce.com learned this lesson 2 years ago after some of the highest profile outages to date. Funny how history repeats itself.... Salesforce.com learned this lesson 2 years ago after some of the highest profile outages to date. Funny how history repeats itself….

]]> By: Khoa http://www.centernetworks.com/startup-press-and-status-pages#comment-20040 Khoa Wed, 30 Nov -0001 00:00:00 +0000 #comment-20040 How is a status page different from a blog? It sounds to me it is like trying to keep the blog up to date. If the server is down, post an entry there, once fixed it, post another entry explaining what happened and apology. Of course, the blog has to be on a different server so that it is still up when the main host is down. Is it a right way to think of a status page? BTW, you mentioned that the status page should be outside of the network, but how could we do this when we use some web hosting? If the page is on the same host, in case the host has problem, the page won't be accessible either. So, do you recommend creating some free blog (which is of course on a different server) just for this purpose? But at the bottom line, I totally agree with this idea. This is nothing more frustrating when you come to your favorite website and just receive an error without knowing what happens and when you are expected to come back again. Thanks, nice article. How is a status page different from a blog? It sounds to me it is like trying to keep the blog up to date. If the server is down, post an entry there, once fixed it, post another entry explaining what happened and apology. Of course, the blog has to be on a different server so that it is still up when the main host is down. Is it a right way to think of a status page?

BTW, you mentioned that the status page should be outside of the network, but how could we do this when we use some web hosting? If the page is on the same host, in case the host has problem, the page won’t be accessible either. So, do you recommend creating some free blog (which is of course on a different server) just for this purpose?

But at the bottom line, I totally agree with this idea. This is nothing more frustrating when you come to your favorite website and just receive an error without knowing what happens and when you are expected to come back again.

Thanks, nice article.

]]> By: Anonymous http://www.centernetworks.com/startup-press-and-status-pages#comment-20616 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-20616 great posts and help. i love the phrases these days. Twitter, square space, and motto. I think its a great idea to have status of a website or page to show the user. thanks for the great read great posts and help. i love the phrases these days. Twitter, square space, and motto. I think its a great idea to have status of a website or page to show the user. thanks for the great read

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