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Chris Pirillo Archive
Web celebrity Chris Pirillo announced earlier this week that on his birthday someone was able to hack into his iTunes account and purchase $450 in iTunes gift cards using his PayPal account. Chris spoke with Apple and apparently Apple has changed the way they verify birthdates to make sure this never happens again.
Chris then approached PayPal and filed a claim to get his $450 back. PayPal sent the results of their investigation yesterday which includes, "We have completed our investigation of your claim and have determined that this is not an instance of unauthorized account activity. At this time, your claim has been denied."
Chris replies, "What the HELL are they thinking? My password was obtained illegally. My money was taken without my consent… again illegally. How exactly can they determine that this was not an instance of unauthorized anything?!"
Unfortunately Chris does not note whether Apple has been able to provide a refund for the unauthorized charges. If the gift cards haven’t been used, can’t Apple just deactivate them and refund the money immediately? If they have been used, the shipping addresses for the purchased merchandise should be great info to provide to the local police.
This type of run-around is something we see often from PayPal. We’ve written several times about PayPal and their usual lack of communication.
In this case it does seem like Apple is the merchant and should work with Chris to make him whole. But it sure would be great to see PayPal work with it’s consumers (i.e. Chris) to get satisfaction for their users as they deal with the merchant.