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I’ve always been a big fan of Starwood hotels (that’s Westin, W, Aloft, etc.) — mainly because their points system is the best for earning points. Because of the points, I get to stay at nice hotels a couple of times a year on points (like the trip this week in San Francisco).
Today I learned via an email from Starwood and inside the hotel itself that you can now use Apple Facetime on your iPhone or iPod Touch to speak with their customer service hotline. Gadling reported that the program began last month.
The Facetime customer service option is only available during the day although I was unable to find any specific Facetime information on the Starwood web site.
Perhaps having a face-to-face conversation with a customer service rep will lessen the yelling, screaming, cursing that usually goes along with many customer service calls. It’s easy to do all of the former when you are hiding behind a phone but when you are “seen” will you want to be as aggressive?