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I had the chance to chat with Olga Cantarella today. Olga is co-founder and CEO of LiveLOOK which is the easiest-to-use desktop sharing app I have ever seen. What I like about it is that it’s just desktop sharing, nothing more, nothing less. No WebEx overhead to deal with.
There is no software to install (uses Java) and in our demo, the movement was smooth. The host signs up for an account and then a 5-digit code is issued. The host gives that code to the attendees and the attendees enter the code and then the desktop sharing begins. Pricing is 2.5 cents per minute per user (the host is a user) and is rechargeable via Google Checkout. (there is a $5 initial credit)
LiveLOOK also offers a b2b product which looks pretty strong for startups who provide customer service. It’s basically the same service as above except you can use a button to initiate the desktop sharing for your customers. The button can be placed anywhere. This product is available at $59 per agent per month.
My suggestion for Olga is to look at small agencies for their products. Agencies collaborate with remote employees and with clients and since most times they have their own conference calling solution, this might be a good desktop share replacement.