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Zoho CRM Archive
As CloudContacts grows, I’ve been spending bits of time researching online helpdesk solutions. I’ve also had several discussions with a friend who is also looking for the same solution for his customer service and support inquiries. One of the first items for discussion is whether we want a locally-installed service or a cloud-based service.
Zoho has announced the release of their cloud-based help desk solution, Zoho Support. I’ve been a fan of Zoho products from the beginning (even if they don’t include CN on their blogroll). Zoho evangelist Raju Vegesna was one of my first interviews after I launched CN in late 2006.
Zoho Support is setup much like other help desk software providers. The system can be used when customers call in via the phone, email or web form. The Zoho Support service offers several feature categories: ticketing, reporting, tasks and an account manager for handling each customer and their SLAs). The reporting element of any help desk software might be the most important – the ability to group, categorize and monitor the types of support tickets is critical for any business. I think of the reporting section as the business improvement section.
Some startups give exclusives (sadly)… some startups go with embargoes… some startups just go. Online office and tools provider Zoho has announced that they will be launching “something” this week. They promise that the launch will happen before July 4th.
This is all we have to go on from the blog post:
“We also promise you will really really like this new shiny thing. It will change the way you _________ (can’t tell you that just yet, as it’d give it away). In fact, we challenge you to try out Zoho _________ for a month, and then you’ll wonder how you worked without it before.”
Leave your thoughts in the comments on what Zoho will be launching. The ideas on the Zoho thread include a Zoho toolbar for Firefox, Zoho Store, new reports implementation and complete online and offline functionality for all Zoho tools. There was another idea that it’s the launch of Zoho Cheeseburgers but that was denied quickly as apparently Zoho doesn’t want to get Grimace mad.
Zoho is announcing the launch today of Zoho CRM Enterprise Edition. Their business suite now includes: CRM, Invoice, Projects, Meetings, People, DB and Creator. Zoho has created a full specifications overview of the new CRM product along with a demo video that I’ve embedded below. Mashable has more on the launch.
Role-based Security Administration is the major addition to the product which helps managers provide the correct permissions and data rules to the right people. Zoho defines role-based security with the following chart:
Other new features include multi-language support, larger data imports, SSL availability and an overhaul of the interface. Here is the demo video of Zoho CRM Enterprise Edition:
Editor’s note: Zoho is a current CN sponsor.