Comments on: Technorati: You got a vlog but where’s the customer service? http://www.centernetworks.com/technorati-customer-service Web 2 and Social Media News and Reviews Sun, 12 Feb 2012 21:27:36 +0000 hourly 1 http://wordpress.org/?v= By: till http://www.centernetworks.com/technorati-customer-service#comment-11166 till Wed, 30 Nov -0001 00:00:00 +0000 #comment-11166 Technorati also has their own blog - one that is updated every two weeks or so, which is also very not-so-blog-like since they never talk about the "downs" but just about the "ups" of their business on it. Sometimes I like the service they provide - if it works. I use them every other day, but still they could do a much better job with the people who use them. Point taken that it sometimes takes a while to get back to email (I know that myself ;-)), but anyway, it would be nice to hear back from them once. For example, when their website is down (or not working so well), they could send a newsletter or update their blog and let people know what the problem is and when the service is restored. But instead you hear nothing from them for two days and that is why I am not using their website every day, it's just a drain to use a unreliable service. Or some of my blogs have not pinged Technorati in three weeks (so they say) - I don't know why, and even if I manually ping them it does not work, but I have no way to resolve the issue because of zero communcation from their side. Then there is another issue with claiming a blog where I double-checked my settings, all correct, it works from other sites like Flickr and so on. They have not replied to my support request in probably four months. Ouch! If someone starts another Technorati, I will be the first to switch. ;-( Technorati also has their own blog – one that is updated every two weeks or so, which is also very not-so-blog-like since they never talk about the “downs” but just about the “ups” of their business on it.

Sometimes I like the service they provide – if it works.

I use them every other day, but still they could do a much better job with the people who use them. Point taken that it sometimes takes a while to get back to email (I know that myself ;-)), but anyway, it would be nice to hear back from them once.

For example, when their website is down (or not working so well), they could send a newsletter or update their blog and let people know what the problem is and when the service is restored.

But instead you hear nothing from them for two days and that is why I am not using their website every day, it’s just a drain to use a unreliable service.

Or some of my blogs have not pinged Technorati in three weeks (so they say) – I don’t know why, and even if I manually ping them it does not work, but I have no way to resolve the issue because of zero communcation from their side.

Then there is another issue with claiming a blog where I double-checked my settings, all correct, it works from other sites like Flickr and so on. They have not replied to my support request in probably four months.

Ouch!

If someone starts another Technorati, I will be the first to switch. ;-(

]]> By: Janice Myint http://www.centernetworks.com/technorati-customer-service#comment-11228 Janice Myint Wed, 30 Nov -0001 00:00:00 +0000 #comment-11228 Hello, Please accept my sincerest apologies for the delay and for your experience with Technorati support. We've been experiencing a backlog in support and are working hard to address everyone. I am currently looking at your Support Ticket and you should see a reply shortly. Do not hesitate to contact me if you have any other questions. Again, I apologize for any inconvenience. Thank you for using Technorati! Best Regards, Janice Myint Customer Support Specialist Technorati Hello,

Please accept my sincerest apologies for the delay and for your experience with Technorati support. We’ve been experiencing a backlog in support and are working hard to address everyone. I am currently looking at your Support Ticket and you should see a reply shortly.

Do not hesitate to contact me if you have any other questions. Again, I apologize for any inconvenience. Thank you for using Technorati!

Best Regards,
Janice Myint
Customer Support Specialist
Technorati

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