Comments on: The Planet Hosting Had a Fire; Excellent Communications Throughout http://www.centernetworks.com/the-planet-data-center-fire Web 2 and Social Media News and Reviews Sun, 12 Feb 2012 21:27:36 +0000 hourly 1 http://wordpress.org/?v= By: centernetworks http://www.centernetworks.com/the-planet-data-center-fire#comment-17199 centernetworks Wed, 30 Nov -0001 00:00:00 +0000 #comment-17199 I agree with you - my thought was that while the issue is horrible - they are doing a good job of keeping everyone updated on what is going on. I agree with you – my thought was that while the issue is horrible – they are doing a good job of keeping everyone updated on what is going on.

]]> By: Newer Customer http://www.centernetworks.com/the-planet-data-center-fire#comment-17233 Newer Customer Wed, 30 Nov -0001 00:00:00 +0000 #comment-17233 Is disappointing that this happened as new customer of a week. The irony of the situation is that we moved from our last host because of power outages and then this one which was worse than the other host. Credting customer accounts is nice but that doesn't do much for the work for ranking, page views, traffic ranking, profit and other things that you loose as a business during this extended down time. I hope the planet takes every step to update the H1 data center to standards that I'm sure the Dallas centers are. And the guy who suggested layertech is not a better solution IMO. There setup fees are ridiculous and you will loose network perfomance because they only provide 10mps Uplink vs 100mps at the planet. Trust me it makes a difference on site perfomance. Anyway, I hope this never happens again because TOO many customers and people depend on them and have affected millions of internet site users. Is disappointing that this happened as new customer of a week. The irony of the situation is that we moved from our last host because of power outages and then this one which was worse than the other host. Credting customer accounts is nice but that doesn’t do much for the work for ranking, page views, traffic ranking, profit and other things that you loose as a business during this extended down time. I hope the planet takes every step to update the H1 data center to standards that I’m sure the Dallas centers are.

And the guy who suggested layertech is not a better solution IMO. There setup fees are ridiculous and you will loose network perfomance because they only provide 10mps Uplink vs 100mps at the planet. Trust me it makes a difference on site perfomance.

Anyway, I hope this never happens again because TOO many customers and people depend on them and have affected millions of internet site users.

]]> By: Anonymous http://www.centernetworks.com/the-planet-data-center-fire#comment-17235 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-17235 We recently moved all of our services away from The Planet, and it appears that it was just in time. Their support was my biggest complaint. We recently moved all of our services away from The Planet, and it appears that it was just in time. Their support was my biggest complaint.

]]> By: tilll http://www.centernetworks.com/the-planet-data-center-fire#comment-17243 tilll Wed, 30 Nov -0001 00:00:00 +0000 #comment-17243 Depends on your budget, look into layertech, or servercentral. Depends on your budget, look into layertech, or servercentral.

]]> By: Anonymous http://www.centernetworks.com/the-planet-data-center-fire#comment-17307 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-17307 Absolutely unforgiveable. As of this moment, H1 has been down for 26.5 hours. They couldn't run their backup generators because the "fire department" forbade them from doing so. Have you wondered why? Sounds like the Planet had a flawed backup plan by placing their backup generators too close to the damaged area. We are cancelling all our business at the Planet as soon as possible. We can't trust this management and their practices. Absolutely unforgiveable. As of this moment, H1 has been down for 26.5 hours. They couldn’t run their backup generators because the “fire department” forbade them from doing so. Have you wondered why? Sounds like the Planet had a flawed backup plan by placing their backup generators too close to the damaged area.

We are cancelling all our business at the Planet as soon as possible. We can’t trust this management and their practices.

]]> By: Anonymous http://www.centernetworks.com/the-planet-data-center-fire#comment-17330 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-17330 I am Tom Psillas, CEO of Tamion Corp., parent company of 24 websites hosted at the Planet's H1 facility. All our websites have been down for over 24 hours, due to the PLanet fire. Our largest website, LinkToMeet.com, which recently went live, has over 1.4 million members. Needless to say, we are losing thousands of dollars, plus worse, the goodwill of our customers. How do you replace that? Not very easily! Most people understand issues out of a company's control, like tornados, hurricanes, etc., but fires caused by negligence are grossly inexcusable. We will be relocating our servers very soon. I am Tom Psillas, CEO of Tamion Corp., parent company of 24 websites hosted at the Planet’s H1 facility.
All our websites have been down for over 24 hours, due to the PLanet fire.
Our largest website, LinkToMeet.com, which recently went live, has over 1.4 million members.
Needless to say, we are losing thousands of dollars, plus worse, the goodwill of our customers.
How do you replace that?
Not very easily!
Most people understand issues out of a company’s control, like tornados, hurricanes, etc., but fires caused by negligence are grossly inexcusable.
We will be relocating our servers very soon.

]]> By: Corporate Culure of Secrecy http://www.centernetworks.com/the-planet-data-center-fire#comment-17331 Corporate Culure of Secrecy Wed, 30 Nov -0001 00:00:00 +0000 #comment-17331 <strong>Excellent communications throughout??</strong> We are just one of what must be tens of thousands of downline customers who have a tiny slice of server space with a reseller who buys time from a wholesaler who deals with a server owner. Just try and imagine how many people are really being afected by this? Our VoIP business has been nonexistent while we are consoled with these "feel good" buzz words that don;t actually tell us anything concrete. My personal view is this should not have happened. It was due to neglect of testing standards and ageing equipment. And, for a technical support person to describe a major fire as a "facility issue" is just what is wrong with this industry. It seems there is a corporate culture of secrecy and instead of keeping clients informed with meaningful information they can plan they businesses on, they get clever language. Looking at these blogs I see company officials have talked with such guarded language that they did not actually say anything. I would say excellent use of language to make customers feel better is not excellent communications throughout. Throughout what? It is not over till the fat lady sings. And all I am hearing is corporate, carefully worded releases, thin on information and thick on spin. We do not even deal with ThePlanet.com but of course someone higher up the food chain that we deal with, does. And our VoIP has been down since. So guess how many clients down the line are affected? Who knows! And all we can do is wait. Excellent communications throughout??

We are just one of what must be tens of thousands of downline customers who have a tiny slice of server space with a reseller who buys time from a wholesaler who deals with a server owner. Just try and imagine how many people are really being afected by this? Our VoIP business has been nonexistent while we are consoled with these “feel good” buzz words that don;t actually tell us anything concrete.

My personal view is this should not have happened. It was due to neglect of testing standards and ageing equipment. And, for a technical support person to describe a major fire as a “facility issue” is just what is wrong with this industry. It seems there is a corporate culture of secrecy and instead of keeping clients informed with meaningful information they can plan they businesses on, they get clever language. Looking at these blogs I see company officials have talked with such guarded language that they did not actually say anything.

I would say excellent use of language to make customers feel better is not excellent communications throughout. Throughout what? It is not over till the fat lady sings. And all I am hearing is corporate, carefully worded releases, thin on information and thick on spin.

We do not even deal with ThePlanet.com but of course someone higher up the food chain that we deal with, does. And our VoIP has been down since. So guess how many clients down the line are affected? Who knows!

And all we can do is wait.

]]> By: Compufinance, LLC. http://www.centernetworks.com/the-planet-data-center-fire#comment-17342 Compufinance, LLC. Wed, 30 Nov -0001 00:00:00 +0000 #comment-17342 If you need a replacement Host try Kiosk. These are a great bunch of guys they know what they are doing and the prices are great. The understand the Internet Marketing community and don't restrict you like other hosts. And they work on a ask questions first policy as opposed to shutting you down and never ask questions. Check them out they also offer a great first time offer. And they have a great conference tool as well. I been using them now for a couple month and no complaints. Check them out here: http://compufinance.mykioskhosting.com If you need a replacement Host try Kiosk.

These are a great bunch of guys they know what they are doing and the prices are great.

The understand the Internet Marketing community and don’t restrict you like other hosts. And they work on a ask questions first policy as opposed to shutting you down and never ask questions.

Check them out they also offer a great first time offer. And they have a great conference tool as well.

I been using them now for a couple month and no complaints.

Check them out here:

http://compufinance.mykioskhosting.com

]]> By: Bobby http://www.centernetworks.com/the-planet-data-center-fire#comment-17438 Bobby Wed, 30 Nov -0001 00:00:00 +0000 #comment-17438 Hosting.com is a favorite, not only have they been successful in their nearly 10 years of uptime but the staff is dedicated and definately shines in support! Hosting.com is a favorite, not only have they been successful in their nearly 10 years of uptime but the staff is dedicated and definately shines in support!

]]> By: Anonymous http://www.centernetworks.com/the-planet-data-center-fire#comment-17455 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-17455 Hi, I have been with The Planet within the last 2 months for around 1 year now but after this inccident i have decided to move to a new hosting company which offer a better plan with a better disaster recovery. I am also here to recommended anyone to go with LargeServer - http://www.largeserver.net Their price seems like expensive but they have a good management system and usually i email them to get some discount :). Good luck . Cheers, Hi,

I have been with The Planet within the last 2 months for around 1 year now but after this inccident i have decided to move to a new hosting company which offer a better plan with a better disaster recovery. I am also here to recommended anyone to go with LargeServer – http://www.largeserver.net

Their price seems like expensive but they have a good management system and usually i email them to get some discount :). Good luck .

Cheers,

]]> By: Anonymous http://www.centernetworks.com/the-planet-data-center-fire#comment-17458 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-17458 This information is completely false. The Planet is headquartered in Houston. All upper managment is in Houston. The root cause of the short is yet to be detemined. As far as anyone knows yet the equipment that shorted was the power company's conduit underground. good game. This information is completely false. The Planet is headquartered in Houston. All upper managment is in Houston. The root cause of the short is yet to be detemined. As far as anyone knows yet the equipment that shorted was the power company’s conduit underground. good game.

]]> By: Anonymous http://www.centernetworks.com/the-planet-data-center-fire#comment-17471 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-17471 I'm sorry about this issue that the Planet has caused you. I would recommend that if you ready to go ahead and switch to a differnt hosting provider that you look into Hosting.com. Not only do they provide a great product and use the latest technology but they also have an awesome group of innovative team members who pride themselves on their business with you. I'm sure they would be happy to help you relocate right away. I've been very happy with Hosting.com, which I can rarely say about anything in the tech business. Give them a try and good luck! I’m sorry about this issue that the Planet has caused you. I would recommend that if you ready to go ahead and switch to a differnt hosting provider that you look into Hosting.com. Not only do they provide a great product and use the latest technology but they also have an awesome group of innovative team members who pride themselves on their business with you. I’m sure they would be happy to help you relocate right away. I’ve been very happy with Hosting.com, which I can rarely say about anything in the tech business. Give them a try and good luck!

]]> By: Anonymous http://www.centernetworks.com/the-planet-data-center-fire#comment-17508 Anonymous Wed, 30 Nov -0001 00:00:00 +0000 #comment-17508 I could not agree more with H1 being "the ugly step child of The Planet", as H1 is riddled with older servers and sprawling wiring. It was just a matter of time for H1 to go down in flames (no pun intended). Since EV1 and The Planet merged, the Houston H1 facility has been increasingly neglected by The Planet's management, which is located in Dallas, 250 miles away. Out of site, out of mind, as the old saying goes.... And no where is that saying more true than at The Planet. I am sure the servers, equipment, and power generators are running in tip-top condition in Dallas, since the management is located there, which keeps staff motivated. The reason for this explosion <strong>HAD</strong> to have been ultimately caused by neglect of the equipment's upkeep. The Houston staff and Dallas management have really let us down. Inexcusable. I could not agree more with H1 being “the ugly step child of The Planet”, as H1 is riddled with older servers and sprawling wiring. It was just a matter of time for H1 to go down in flames (no pun intended). Since EV1 and The Planet merged, the Houston H1 facility has been increasingly neglected by The Planet’s management, which is located in Dallas, 250 miles away. Out of site, out of mind, as the old saying goes…. And no where is that saying more true than at The Planet. I am sure the servers, equipment, and power generators are running in tip-top condition in Dallas, since the management is located there, which keeps staff motivated. The reason for this explosion HAD to have been ultimately caused by neglect of the equipment’s upkeep. The Houston staff and Dallas management have really let us down. Inexcusable.

]]> By: Deroy http://www.centernetworks.com/the-planet-data-center-fire#comment-17523 Deroy Wed, 30 Nov -0001 00:00:00 +0000 #comment-17523 Hey Tom, I'm right with you there. I would relocate to Hosting.com. They have a great service as well as a great foundation of people. I've been very happy with them, which I can rarely say very often when it comes to hosting. Good Luck! Hey Tom,
I’m right with you there. I would relocate to Hosting.com. They have a great service as well as a great foundation of people. I’ve been very happy with them, which I can rarely say very often when it comes to hosting. Good Luck!

]]> By: James http://www.centernetworks.com/the-planet-data-center-fire#comment-17524 James Wed, 30 Nov -0001 00:00:00 +0000 #comment-17524 I'm sorry about this issue that the Planet has caused you. I would recommend that if you ready to go ahead and switch to a differnt hosting provider that you look into Hosting.com. Not only do they provide a great product and use the latest technology but they also have an awesome group of innovative team members who pride themselves on their business with you. I'm sure they would be happy to help you relocate right away. I've been very happy with Hosting.com, which I can rarely say about anything in the tech business. Give them a try and good luck! I’m sorry about this issue that the Planet has caused you. I would recommend that if you ready to go ahead and switch to a differnt hosting provider that you look into Hosting.com. Not only do they provide a great product and use the latest technology but they also have an awesome group of innovative team members who pride themselves on their business with you. I’m sure they would be happy to help you relocate right away. I’ve been very happy with Hosting.com, which I can rarely say about anything in the tech business. Give them a try and good luck!

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