Comments on: The Planet CEO Provides Update; Will Be Days Before Full Recovery

By: Anonymous

Anonymous — Wed, 30 Nov -0001 00:00:00 +0000

I have one server back up but one server in the ‘phase 1′ section that is not due back up til this evening.

I have a feeling that they are not hopeful of getting these servers back up anytime this week – until the replacement parts they need arrive. If they could just plug in a generator, they would have done it by now…

I’m looking forward into the report about what caused the explosion. It looks like the ‘phase 1′ servers are the older legacy servers from their EV1 aquisition. Did they overload an older and outdated power supply room?

By: YoutUber

YoutUber — Wed, 30 Nov -0001 00:00:00 +0000

I have 5 servers on this datacenter.

By: billso

billso — Wed, 30 Nov -0001 00:00:00 +0000

Doesn’t sound very good at all, but at least they are making announcements.

By: Jax

Jax — Wed, 30 Nov -0001 00:00:00 +0000

Nice to see that there’s communication going on from the staff of The Planet to the users. I have seen hosts hiding their faces to even solve a small problem on the hosting account.

By: Anonymous

Anonymous — Wed, 30 Nov -0001 00:00:00 +0000

Yes the planet told everyone to go to the forums, but when you ask questions you get no answers and if you ask what some feel are the wrong questions one of the planets managers calling customers trolls. When I posted telling this manager it was sad to see a company manager calling customers trolls as anyone that has spent any time on the Internet knows calling someone a troll is getting close to using the “N” word with someone.

After I posted that it was sad, he banned me from posting anymore comments. I have yet to receive any contact from his bosses (I sent copies of the comment to all of them) so I can only assume that they are aware or feel the same way about the customer.

Folks systems fail, it is just how it is. But to then have the company call it’s customers trolls for asking about info related to the service that company is being paid to provide is just too much for me. I have moved my server and I know many who once they get the rest of their data from their servers will be gone as well. I feel the planet should know that for some of these folks the last straw was your manager calling the customers trolls.

In years to come when things are calmed down what will be remembered about this whole incident is how at a time of crisis the customer where called TROLLS by management.

By: Frank

Frank — Wed, 30 Nov -0001 00:00:00 +0000

In my opinion, ThePlanet is just another overly advertized overly bragging rip off organization lead by a ripoff CEO (Douglas Erwin). One of the worst places I have ever delt with. Find another provider.

By: Anonymous

Anonymous — Wed, 30 Nov -0001 00:00:00 +0000

Here is a link to the story about how Doug in accounting ripped me off. They promised a month of credit on December 1st, yet they charged my debit card on the 1st anyway. I was planning on quitting anyway, but waited to get the credit, that then never came.

The funny thing about the idiot Doug, a so called manager in accounting, is that he doesn’t realize I am a consultant and I recommend hosting companies all of the time. I am moving my clients one by one to other providers. So, far, I have setup three clients whose charges would have been about $200 a month each. So, they lost $7000 in revenue over $170.

If I were a sales person, I’d give Doug a piece of my mind. In the meantime, the Planet has the WORST up time of any provider in the country, period. There service is bad, so, I would look around, there are less expensive and much better providers. I’ve started using one out of San Jose, but believe me, there are MANY better places to trust with your business.

By: Anonymous

Anonymous — Wed, 30 Nov -0001 00:00:00 +0000

Link didn’t appear before, here it is:

http://www.ripoffreport.com/reports/0/404/RipOff0404161.htm