VIDEO: Is Technorati the new Alexa?

I am starting to wonder if Technorati is the new Alexa. And let me say that I like the Technorati service a lot. I enjoy using the site both as a publisher and as a visitor. Technorati appears to be more interested in their BuzzTV clips than in customer service and creating a service that is flawless in execution.

Now I am not talking about the Alexa that can be “gamed“. (side note: Jason, bub, where are your findings from your experiment, I think it’s time to see something otherwise I think you did this for your own benefit) What I am talking about is whether you can actually rely on what Technorati provides for stats.

About 90 days ago, I contacted Technorati support for help with the issue I am about to describe. I never received any reply so I went on a hunt to find one of the two (now just the guy) video reporters. I found Liz Dunn’s Flickr profile and contacted her through that. She replied that I would get some help and I actually did. I emailed her back requesting an interview and it took 4 weeks to get a reply so I told her to forget it as I didn’t want to wait another 4 weeks to determine a time and place.

So here is the issue. And this is after the initial issue of Technorati not indexing CenterNetworks. It appears to be doing that now. This issue is about the rank and the inbound link count. It changes on each refresh. I captured a short video of the issue as you refresh the page. I also posted 3 screenshots all taken within 1 minute with 3 direct refreshes of the page.

My guess is that some of their servers are not updating and so I am hitting the old servers on some refreshes. Whatever the issue is, I hope they can get it resolved. Because it can actually hurt a blog in the wallet if the counts are not correct.

Initial page load:

First refresh:

Second refresh:

I would be happy to discuss this with Technorati personnel, just contact me.