I went back and found the outgoing response that you reviewed, which did include your original question. I’m not squibbling, i just thought I’d add it here for anyone interested.

——————————————————
The following message was sent by “Allen” on Sat, 7 Oct 2006 14:34:00 -0700.

> Hi – Can you tell me if any kind of dog can be registered on dogster? I have
> a small boston terrier and wondered if this type is allowed.
>
> Thank you,
> Allen
>
> Allen
> xxxxxxxxx@yahoo.com

Once I had a problem with my provider and accessing the flickr website, so I submitted a traceroute there, someone looked at it and we eventually resolved it. I used the same forum to have them fix a bug in their system which accepts emails from my mobile phone (my service provider includes banner images inside the message), and they got it fixed.

I think in general what is great about a forum is the openess with issues and everyone coming together. If there is a problem no one will tell you to “shut up” or “email support” (along the lines of, please don’t talk about it in public).

There are staff members on there helping, but also “regular” users. And they have a search function om there which seems to be able to find relevant stuff, so most of the time you get instant help from them, which is pretty nice.

In regard to Technorati – nice that you found someone to talk to. I just reviewed the email I received from their ticket system, it dates back to 20th June, 2006 – the ticket#s are 34378 and 34379, if you can give them a hint. ;-))

I actually have a subscription to consumer reports – and technically I did review each one the same – I sent a basic e-mail about their service to their support department.

Thanks for letting me know your opinion – I appreciate all opinions – whether or not they agree with mine.

I have reported the same bug about 5 times and they still have not fixed it. also they never replied about a contact to do with a domain I have diggcard.com…. but i expect that went to thier legal department :p

What “same question” could he have asked every application listed? They’re all different services!

When testing different brands of a car, for example, you’re still testing cars across the board.

From what I read, most of the questions were “Can anybody sign up for this service, or do I have to be ****?”. Seems pretty fair to me. In any case the questions were all simple basic questions about the service. The point here was not the question, the point was how/when they responded.

A pretty fair comparison, imo. It sounds to me like you’re offended.

I get a message from Tom last week on the login page (this has been verified, it’s legitimate) stating that my page has been “Phished” and I would need to change the password. So I changed the password and went about my business for a few minutes and then logged out. Later that night I went to log into my account and the new password did not work. I tried the old password, it didn’t work either, so I clicked on forgot password…I entered the email that it is registered under. It stated that my email was not found.

My music page is still there in limbo with my new album only 2 weeks old without a way to contact or hear from fans at all. MySpace has ruined my reputation and has forced me to create a new page and lose every friend. I can’t even delete the old page.

I would have to say they deserve an F- for no effort whatsoever, and I couldn’t care less attitude. A machine that sends an automated response from their FAQ is not customer service. I am not an idiot, and I would not have written customer service if the information or help I needed was in their useless FAQ!

I would suggest that MySpace offered a pay service to access real people in their customer service department for high end profiles.