Comments on: Woopra: Where Analytics is Heading

By: Baard Hansen

Baard Hansen — Wed, 30 Nov -0001 00:00:00 +0000

I have been using Woopra for several months now. It is a great tool. I am have been using it for a corporate blog (my company is a photo service), and I have been able to communicate with my customers. I have a widget from Digsby on my web site, and when customers contact me through this widget, I can just log into Woopra to see them live on the site. I can see if they are using Firefox, a Mac or a PC. I can give them good tips on how to order products from us, and how to upload photos, based on what I see on the screen in Woopra. I have also been using Google Analytics, but Woopra is how Analytics should have been.

By: Ryan

Ryan — Wed, 30 Nov -0001 00:00:00 +0000

I’m another analytics junkie, and I’ve been using Woopra for a few months now. It’s a great tool, and I agree with Baard in that the live view can really help with customer service.

It’s been especially helpful for me in creating presentations for clients and their interface is slick and looks great in media kit screenshots.

I’d also like to be able to pass a username or customerid into Woopra when I get a visitor, so I can start to link my analytics into my own database.

By: Ryan

Ryan — Wed, 30 Nov -0001 00:00:00 +0000

@Mark your link to using Woopra with Wordpress was fantastic, I had no idea that Woopra could receive notifications when a browser is a registered visitor of yours.

Woopra discusses the notifications in more details here
http://www.woopra.com/blog/2008/05/08/woopra-event-notifications-make-social-networking-interactive/

By: Brad Grier

Brad Grier — Wed, 30 Nov -0001 00:00:00 +0000

I’m a somewhat-new Woopra user and am enjoying it so far.

One of my roles is that of web analyst and am using tools like Google Analytics, NetInsight, etc for my org. Woopra will likely be added into the mix, but it’s not there yet. The interface is a bit buggy (can’t drill down as far as I want…the app seems to hang), and the aggregate updates seem to appear hourly, or I need to force a refresh.

Still, it’s a very cool app in its early days. I’ll be following it.

By: frank

frank — Wed, 30 Nov -0001 00:00:00 +0000

After spending a bit of time with Woopra, while I like what they have done, the interface and feature set seem a bit clumsily put together and response time of the app seems to be struggling under even the small 10,000 page view cap.

Might I suggest checking out Clicky. With the exception of live chat (seems this solution has been better solved by a number of 3rd parties) they match them feature for feature and then some.

My favorite is the Live Spy view, a view of your activity on the site AS IT IS HAPPENING with Ajax automagic refresh goodness. <- required web 2.0 buzz words ;-)

By: Mark

Mark — Wed, 30 Nov -0001 00:00:00 +0000

Darren, if you are using Woopra to monitor a WordPress blog and are not using the WordPress plugin, you might be missing out on the coolest bits. http://weblogtoolscollection.com/archives/2008/04/27/woopra-and-wordpress-unofficial-coolness-guide/